Here are some of our frequently asked questions. If you still have questions, feel free to ask us!
Can I add something to a package?
• Yes, you can customize the package to your liking.
How do I reserve a date?
• Please use our Book Now form via our website or by telephone at 281-749-5405. Once you choose a date and package, we will email a contract for you to sign and pay your deposit electronically.
How do I take a tour?
• We generally have open house every Friday from 3:30 – 5:30pm. Tours are not available if an event is happening at the time. Please call to confirm availability or to schedule another time.
What is the maximum number of guests allowed in the venue?
• We are allowed to have a maximum of 65 seated guests.
Is my rental rate guaranteed?
• While rates are subject to change, your rate is guaranteed once the contract is signed and deposit is made.
Are we required to set up and break down tables and chairs for the event?
• Renter will be responsible for arranging tables and chairs. BlueSky Events Studio will only do setup of a specific layout for an additional fee and must be requested in advance.
How do I check in or checkout?
• A key will be available for you at your rental time and instructions to retrieve will be provided by a staff member. A member of the Bluesky Events Studio team can be available at entry to conduct a walkthrough and to lock up at the end of your event if you choose to include an onsite attendant in your rental. We will make sure that you have all that you need, before we leave the space in your hands. We ask that you treat it as you would your own home. A checkout list is posted on the large refrigerator in the break room area. One will also be left on the counter for you to checkoff and sign before leaving the building.
Are we required to clean up after the event?
• We ask that you remove all trash from tables and chairs and wipe them down with the provided sanitizing wipes. Please sweep up any large debris from the floor and dispose of it in the trash. Mop up any spills to avoid accidents and attracting critters. Trash bags should be placed in the dumpster to the far-right hand side of the plaza. Please take all your personal items immediately at the end of your event. Items rented from other vendors such as decorators should also be removed at the end of your event. If the venue is not returned clean and, in the condition, it was given to you, your $150 security/damage fee will not be refunded.
How long do we have to use the venue? Does the rental package include setup?
The package you choose will include your setup time for your decorator, DJ, Photobooth, etc. It will also include your party time as well as the time for breaking down your event. If you need extra time, you may be able to add it to your package.
• Your contract will specify an “in-time” and an “out-time.”
What if I need additional time?
• If additional hours are needed please communicate this to us as soon as possible. Depending on availability and no other events before or possibly after your event we will do our best to accommodate. All persons involved with an event are required to clear the venue by the contract “out-time” to avoid overtime charges. An additional $125 per hour will be charged if the event goes over the specified time.
What if I booked additional time and don’t use it?
• If you purchase additional hours but you finish early you WILL NOT receive a refund. By purchasing additional hours another client was not able to purchase that time so you will not be refunded for leaving early. All persons and items from your event are required to clear the venue by the contract “out-time” to avoid overtime charges. An additional $125 per hour will be charged if the event goes over the specified time or items are not removed.
Are decorations included in the venue?
• Decorations are not provided in our base packages. We have a variety of packages that include decor that you are welcome to choose from. Linens and similar items can be added to your package. We are happy to provide a list of decorators if needed to help you create a memorable event.
Are tables and chairs included?
• Venue packages include tables and chairs. Any damages to tables or chairs will be deducted from your $200 security deposit.
What is your deposit and payment policy?
• To reserve your date a Non-Refundable retainer is required equal to 50% of your rental total, as well as a signed contract. Your date is NOT reserved WITHOUT a paid retainer AND signed contract.
• The retainer is (non-refundable) and is deducted from the total balance due. Balance is due at least 1 week before your event.
• We also require a $150 security/damage deposit in addition to the cost of your package. Please ask for more details and/or refer to your event agreement.
• The $150 security/damage fee will be refunded within 72 hours, provided the venue is returned in proper order at the end of your event.
• If full payment is not received at least 1 week before the event, we reserve the right to cancel your reservation and no refund will be given.
What is your date change rescheduling policy?
• Any requests for changes in the already contracted date with Bluesky Events Studio are required IN WRITING (or email) and will be reviewed on a case by case basis. Change of date is subject to availability. A fee of $100 may be due at the time of rescheduling.
What is your cancellation policy?
• There will be NO refund given for cancellation. You have one calendar year to reschedule your event from your contract date.
Cancellation due to No-Show? If a renter fails to inform Bluesky Events Studio of a cancellation, resulting in a NO SHOW during the scheduled event time, we retain the right to hold the entire rental amount with no reschedule option.
What is your refund policy?
• There are no refunds, you may have the option of switching to a new date (depending on availability) or transferring any money you have paid to someone else.
Do you have an in-house caterer or preferred vendors list?
• We do not have an in-house caterer. However, we do have a list of preferred event planners and caterers, that have proven to do a great job for their customers! However, you can choose to use your own event planner and/or caterer. All vendors are welcome.
Is there adequate kitchen facilities?
• We have a kitchenette equipped with a refrigerator, microwave, sink and spacious countertops. Food should be prepared off site.
Are there limitations on decorations?
• We ask that you do not use any decoration that would be a permanent fixture to the walls or ceilings. You are welcome to decorate the venue to fit your needs with any decorations that can be removed, without any harm to the venue. No thumbtacks, nails, staples, tapes, or glues that leave a sticky residue should be attached to the walls or floors.
Can I have candles or glitter?
• The use of candles and glitter is NEVER ALLOWED (PLEASE DON’T USE IN VENUE). Battery operated candles make a great alternative. Open flames are never allowed. If this is violated your $150 security deposit will not be refunded.
May we smoke in the venue?
• Smoking is not permitted. No “HOOKAH”, “SMOKING” or “FIRE” of any type is allowed in the venue. If this is violated, your $150 security deposit will not be refunded.
May we drink alcohol in the venue?
• We DO NOT provide OR sell alcohol on the premises. Alcohol is only allowed when provided by a licensed bartender. Guests may NOT bring their own alcohol (BYOB) and cash bars are not permitted (PLEASE DON’T SELL ALCOHOL IN THE VENUE). If alcohol is served then security will be required during your event.
Does Bluesky Events Studio provide security?
• At this time we do not provide security. However, if security is needed, we can point you in the direction of security services.
Is there parking onsite?
• There is onsite parking for up to 24 cars in the parking lot in front of the venue. Please note that if you have a large party you may want to carpool or use street parking.
Can I choose any time for my event? Are event time slots flexible?
• We are able to offer two events within a day. The first time slot is usually from 9:00 am – 3:00 pm. The second time slot is usually from 6:00 pm – 12:00 midnight. Each of these time slots allow for one hour setup, four hour event, and one hour breakdown. The time between events allows for sanitizing of the venue and changing the linens.
How are you handling indoor gatherings during COVID-19?
• Although the governor lifted all restrictions on indoor gatherings in Texas, we will be sanitizing the space between events to keep our guests safe and healthy. Masks are not required during your event.
Bluesky Events Access to Facility: Renter understands that Bluesky Events Studio staff shall be entitled to have its representative present at all times during the Event, and such representative shall have access to the entire facility at all times.